Salud Complete Wellbeing | Privacy Policy
1. Introduction
Salud Complete Wellbeing (we, us, our, Salud Complete Wellbeing) recognises the importance of protecting the privacy of all personal information provided to us by users of our websites, patients, and anyone who interacts with our company in any way. We created this policy with a fundamental respect for our users’ and patients’ right to privacy and to guide our relationships with our users and customers.
This privacy statement outlines the privacy practices we adopt to protect the privacy of your personal information and the way we handle and manage your personal information. To make this policy easy to find, we make it available on our website. You can also obtain a copy by contacting us and asking for a copy.
When handling your personal information, we will comply with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles.
As a general medical practice, we also comply with relevant standards issued by the Royal Australian College of General Practitioners (RACGP), including the RACGP Standards for General Practices (current edition).
2. What kind of personal information does Salud Complete Wellbeing collect?
Personal information is information or an opinion about an identified, or reasonably identifiable, individual.
We collect a range of personal information from our patients and clients. When providing our various services, we may collect personal information such as:
- contact information including name, email address, mailing address, phone number, and date of birth;
- demographic information including occupation and emergency contact details;
- Medicare number, Department of Veterans’ Affairs (DVA) details, health fund details, and concession card information;
- information regarding your use of devices connected to or related to our services (for example, email correspondence with our clinical staff regarding a condition or presentation);
- comprehensive medical information including medical history, medications, allergies, immunisation history, family history, mental health
- information, social history, investigation results, diagnostic imaging, pathology reports, specialist reports, and care plans.
- Some of the information we collect is “health information”, which is a type of sensitive information under the Privacy Act.
3. How does Salud Complete Wellbeing collect personal information?
Salud Complete Wellbeing will generally collect personal information directly from you when you:
book an appointment with us;
- attend an appointment and provide medical history (current, past and social history), including medical reports, referrals, or medical imaging reports;
- register your details via our website booking or enquiry form;
- provide feedback to us.
From time to time, we may collect personal information about you from a third party, such as:
- your employer, where it is necessary for occupational health or pre-employment medical assessments;
- government agencies, compensation bodies, or insurance providers;
- other health service providers such as specialists, hospitals, pathology providers, imaging providers, allied health practitioners, pharmacists, psychologists, and community health services involved in your care.
In some circumstances, we may collect information from My Health Record where you have provided consent or where otherwise authorised by law.
4. Why does Salud Complete Wellbeing collect your personal information?
Salud Complete Wellbeing collects your personal information to:
- provide high-quality medical assessment, diagnosis, and treatment to our patients as providers of health-related services;
- manage our customer service relationships with our patients and clients;
- communicate with you about appointment details, recalls, reminders, results, medical stock items ordered, or account-related queries;
- monitor or improve satisfaction with our customer services and follow up on any complaints or feedback;
- comply with our legal and regulatory obligations.
As a general practice, we collect and use your personal information to provide comprehensive primary healthcare services, including preventative care, chronic disease management, mental health care, immunisations, care plans, health assessments, and coordination of care with other healthcare providers.
We also use non-identifying and aggregate information to better design our website, but we do not use or disclose any information that could be used to identify an individual during this process.
5. Disclosure of personal information by Salud Complete Wellbeing
Generally, we will only disclose your personal information for the purposes for which it was collected.
At times, personal information provided by you may need to be shared with organisations such as insurance companies, compensation bodies, government agencies, or other medical practitioners involved in patient care.
For example, we may provide information to:
- insurers relating to a medical claim or dispute;
- health professionals engaged in a patient’s treatment;
- debt collectors to collect payment of outstanding fees or money owed to us;
- third-party document storage or IT service providers.
We may also disclose information to:
- pathology and diagnostic imaging providers;
- hospitals (public and private);
- specialists and allied health professionals;
- Primary Health Networks;
- Medicare and the Department of Health for billing, compliance, or audit purposes.
We will disclose information when required to do so by law, including in response to a court order, subpoena, mandatory disease notification requirements, or other legal obligations.
Government bodies may have authority under certain circumstances to receive personal information from us without your permission.
We may share aggregate, non-identifiable information with others.
6. Direct marketing
We offer patients the option to receive appointment confirmations, reminders, recalls, and health reminders via text message, email, or phone. A patient may opt out at any time by notifying Salud Complete Wellbeing
Health reminders may include preventative screening reminders, immunisation reminders, and chronic disease management recalls.
Salud Complete Wellbeing may occasionally send information about services offered at the practice. Patients may opt out at any time via the unsubscribe link or by notifying our staff.
7. Security of your personal information
To help prevent unauthorised access, modification, or disclosure of your personal information, we have implemented physical, electronic, and managerial procedures to safeguard the information we collect.
Only authorised staff members (including general practitioners, nurses, allied health practitioners, and administrative staff) are granted access to personally identifiable information where required to perform their duties.
Electronic medical records are protected by secure passwords, access controls, and data backup systems consistent with general practice accreditation requirements.
8. Correcting, accessing, or updating your personal information
We take reasonable steps to ensure the personal information we collect is kept up to date, accurate, and complete.
You have a right to request:
- access to personal information we hold about you; and
- correction of personal information that is incorrect, inaccurate, out of date, incomplete, irrelevant, or misleading.
Requests can be made using the contact details below and will be forwarded to the appropriate company representative for action.
Salud Complete Wellbeing
24-30 Zeller Street
Chinchilla
QLD, 4413
Phone: 07 4670 9689
Email: manager@saludcw.com.au
We may require you to put your request in writing and may charge a reasonable fee for providing access where permitted by law.
9. Links to other websites
Our website may contain links to other sites. We are not responsible for the privacy practices or content of those sites.
10. Notifications and changes
If we change our privacy policy, we will post those changes on our website. You should review this policy periodically to remain informed of any updates.
For questions about this privacy statement or any dealings with Salud Complete Wellbeing, please contact:
Salud Complete Wellbeing
24-30 Zeller Street
Chinchilla
QLD, 4413
Phone: 07 4670 9689
Email: manager@saludcw.com.au